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中国银行广西区分行信用卡卡户分期外呼外包服务项目采购邀请公告

   日期:2024-04-10     来源:中国电力招标采购网    作者:dlztb    
核心提示:中国银行股份 广西壮族自治区分行(以下简称“广西中行”)现以竞争性磋商方式选聘信用卡卡户分期外呼外包服务项目供应商,公开

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">中国银行股份 广西壮族自治区分行(以下简称“广西中行”)现以竞争性磋商方式选聘信用卡卡户分期外呼外包服务项目供应商,公开邀请符合条件的公司参与谈判,现将有关事项公告如下:

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32.15pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">一、项目名称:

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">中国银行广西区分行信用卡卡户分期外呼外包服务项目

 

normal style="MARGIN: 0pt -24.15pt 0pt -21.5pt; TEXT-INDENT: 32pt; mso-char-indent-count: 0.0000; mso-para-margin-left: 0.0000gd; mso-list: l0 level1 lfo1; mso-para-margin-right: -2.3000gd">二、项目编号

normal style="MARGIN: 0pt -24.15pt 0pt 10.5pt; mso-para-margin-left: 0.0000gd; mso-para-margin-right: -2.3000gd">BOCGX2024019

 

normal style="MARGIN: 0pt -24.15pt 0pt -21.5pt; TEXT-INDENT: 32pt; mso-char-indent-count: 0.0000; mso-para-margin-left: 0.0000gd; mso-list: l0 level1 lfo1; mso-para-margin-right: -2.3000gd">三、项目采购内容: 

normal style="MARGIN: 0pt -24.15pt 0pt 10.5pt; mso-para-margin-left: 0.0000gd; mso-para-margin-right: -2.3000gd">(一)服务内容

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">服务商提供集中人工外呼,主要开展信用卡分期、促活等业务的电话营销服务。服务商提供的坐席数量需与采购人业务量相匹配,以驻场形式开展集中外呼,并由服务商对现场安全、秩序、人员及业绩等进行管理。外包服务商须在合同签订后的1个月内,完成坐席人员招聘和培训。

normal style="MARGIN: 0pt -24.15pt 0pt 0pt; TEXT-INDENT: 16pt; mso-char-indent-count: 1.0000; mso-para-margin-left: -0.0200gd; mso-para-margin-right: -2.3000gd">(二)采购需求

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">1.授予合同供应商数量:2家。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">2.服务期限:1年。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">3.适用范围:中国银行广西区分行全辖。广西中行统谈服务和价格标准,签署合同。在协议有效期内发生实际服务需求时,在谈判结果范围内中行广西区分行银行卡部完成合同签署及后续付款流程。采购结果适用于广西中行辖内机构。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">4.在合同期内,广西中行不承诺具体业务量以及外包服务商能够获得的合同金额。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(三)供应商资质和外包人员要求

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">1.外包服务供应商商资质

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(1)应在中华人民共和国境内注册,具有独立承担民事责任能力的法人或其分支机构或其他组织。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(2)须具备中华人民共和国增值电信业务经营许可证,业务种类包含国内呼叫中心业务。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(3)近三年,企业征信、法人/实际控制人征信无不良记录,并提供征信查询报告或相关证明材料。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">2.外包人员要求

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(1)具有较高的职业道德,热爱本职工作,有良好的电话外呼营销意识,责任心强。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(2)大学专科及以上学历,金融、财会、经济、市场营销专业人员优先。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(3)坐席人员上岗前需参加岗前培训及考核,考核通过方可上线,确保符合岗位及合规要求。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(4)年龄原则上不超过40周岁,如有特别优秀者可适当放宽。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(5)拥有客服行业基本素质,普通话标准,口齿清晰,熟悉语言技巧,具有较好的沟通能力。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(6)能熟练操作计算机,进行简单的WORD、EXCEL等办公软件的电脑操作。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(7)能够遵守法律法规及我行各项规章制度。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(8)身体健康,能承受较强工作能力,无不适应电话外呼工作的疾病。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(四)其他要求(须同时满足)

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">1.投标人能提供招标文件要求的服务。有能力完全履行合同,具备与本项目实施要求相匹配的专业技术能力。遵守法律、法规,具有良好的商业信誉和健全的财务会计制度,经营状况良好,无重大违规记录。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">2.提供的服务符合国家、行业标准及中国银行要求。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">3.有依法缴纳税收和社会保障资金的良好记录。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">4.提供外包人员无犯罪记录证明。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">5.截至招标公告发布之日(含)止,投标人未被“信用中国”网站 ”行贿犯罪等重大违法查询记录。投标人或其法定代表人不是各级人民法院正在执行案件的被执行人(以公开的网站执行案件为准),投标人须提供承诺书证明其不是被执行人。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">6.在参加本项目投标前年内,未受到监管机构处罚、无重大金融、财经违法行为,具有较强的风险控制,严格遵守国家法律法规,内部管理规范、控制制度严密,具有严格的操作规程和保密措施(提供商誉声明文件书面承诺函)。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">7.在参加本项目投标前年内,经营活动中没有重大违法违规记录或涉及环境保护、劳动用工、消费者权益保护等方面的重大违法违规行为。不存在环境污染、非法用工等引发环境和社会风险的违法违规行为。重大违法违规,是指供应商因违法经营受到刑事处罚或者责令停产停业、吊销许可证或者执照、人民币200万元以上(含)的罚款等行政处罚。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">8.提供近三年内未发生安全责任事故声明。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">9.投标人须保证:招标人在使用其提供的服务时,在使用的国家/地区不存在任何已知的不合法的情形,也不存在任何已知的与第三方专利权、著作权、商标权等知识产权、肖像权等民事权利相关的侵权行为。如果有任何因招标人使用投标人提供的服务而提起的侵权指控,投标人须依法承担全部责任。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">10.不得直接或间接地与采购人或其附属机构有任何关联。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">11.不得将本项目采购内容以任何方式进行分包、转包。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">12.本项目不接受联合体投标。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">13.存在关联关系的投标人不同时参加本项目的投标。

normal style="MARGIN: 0pt -24.15pt 0pt 0pt; mso-para-margin-right: -2.3000gd">(1)关联关系投标人包含以下情况:

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">与本投标人单位法定代表人/负责人为同一人的其他投标人;

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">与本投标人存在直接控股、管理关系的其他投标人。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(2)投标人应向招标人如实披露与本投标人存在关联关系的其他投标人。招标人有权取消关联关系投标人参与本项目的资格或重新组织招标。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">14.投标人之间不得相互串通投标报价,不得排挤其他投标人的公平竞争,损害招标人或者其他投标人的合法权益。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">15.投标人提供的全部材料必须真实有效,投标人如提供虚假材料或存在弄虚作假行为,其投标将被拒绝,招标人有权将其列入中国银行供应商不良行为名单。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">16.投标人应未受到联合国、中国或其他招标人认为需适用的制裁发布主体的制裁,也未被前述制裁对象拥有或实际控制。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">17.若发现投标人被列入我行反洗钱关注名单,且根据控制措施禁止与其来往的,招标人有权取消其中选资格。

 

normal style="MARGIN: 0pt -24.15pt 0pt 0pt; TEXT-INDENT: 16.05pt; mso-char-indent-count: 1.0000; mso-para-margin-right: -2.3000gd">四、报名须知

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(一)满足资质要求的供应商,可携带下述资料前行中国银行广西区分行报名:

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">1.一套合法有效的资格复印件(加盖公章),包括:企业营业执照等相关证书复印件中华人民共和国增值电信业务经营许可证复印件等。  

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">2.法定代表人授权委托书(加盖公章)

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">3.法定代表人身份证复印件(加盖公章)。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">4.报名人身份证原件及复印件(加盖公章)。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">5.供应商简介,包括类似成功案例等

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">6.有不良记录的供应商不允许参加本次投标。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(二)

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(三)报名时间:

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">2024415-19日,工作日8:30-12:00、14:30-18:00,逾期送达或不符合规定的资料恕不接受。

 

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32.15pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">五、资格预审

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(一)采用公开方式邀请符合条件的供应商参与本项目。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(二)供应商须按要求在采购人处报名登记。

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">(三)由谈判小组对领取采购邀请文件,并按规定时间递交应答文件的供应商进行资格预审。资格预审采用合格制,所有递交报名材料并经资格预审合格的供应商进入谈判及评审【若资格预审合格的供应商数量少于3家时,该项目终止采购流程。】。

 

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32.15pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">六、其他

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">本项目不属于依法必须进行招标的项目,也不属于政府采购项目,为招标人自行采购的项目。

 

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32.15pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">、联系方式

normal style="MARGIN: 0pt -24.15pt 0pt -21.2pt; TEXT-INDENT: 32pt; mso-char-indent-count: 2.0000; mso-para-margin-left: -2.0200gd; mso-para-margin-right: -2.3000gd">项目邀请

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